Track your order
FAQ
How can I track my order?
Once your order has been shipped, you will receive an email containing the tracking information.
In this email, you will find all the necessary details to track the delivery of your package.
Simply use this information to follow your order in real time.
How long does it take to receive my order?
Order processing and dispatch are completed withi one business day.
Delivery typically takes between 4 and 7 business days.
How can I return my order?
You can return your order by following the instructions outlined on our Return Policy page.
There, you’ll find detailed information about the return process, including eligibility criteria, return timeframes, and how to obtain a return label.
How can I contact you?
Email: info@chloeroche.com
Send us an email and we’ll get back to you within a few hours.
Opening hours:
- Monday–Friday: 09:00–17:00
- Saturday & Sunday: 10:00–17:00
FREE DELIVERY
We are temporarily offering free shipping on all orders!
SECURE PAYMENTS
We offer secure payments via all major credit cards, PayPal, PayNow, and GrabPay.
CUSTOMER SERVICE
Our customer service team is available 7 days a week.