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    Terms & conditions

    ARTICLE 1 – DEFINITIONS

    In these General Terms and Conditions, the following terms are defined as follows:

    Withdrawal period: the period during which the consumer may exercise the right of withdrawal.
    Consumer: a natural person not acting for professional purposes who concludes a distance contract with the trader.
    Day: calendar day.
    Continuous performance contract: a contract relating to a series of products and/or services, for which the obligation of delivery and/or purchase is spread over time.
    Durable medium: any means that enables the consumer or the trader to store information personally addressed to them in a way that allows future consultation for a period of time adequate for the purpose of the information, and which allows the unaltered reproduction of the information stored.
    Right of withdrawal: the consumer’s right to withdraw from the distance contract within the withdrawal period.
    Trader: a natural or legal person who offers products and/or services to consumers at a distance.
    Distance contract: a contract concluded between the trader and the consumer within a system organized for distance selling of products and/or services, without the simultaneous physical presence of the parties, and making exclusive use of one or more means of distance communication.
    Means of distance communication: any means that can be used to conclude a contract without the consumer and the trader being simultaneously present in the same place.

    ARTICLE 2 – IDENTITY OF THE TRADER

    Company name: Eclipse Group Limited
    Address: Office Unit B, 9th Floor, Thomson Commercial Building, 8 Thomson Road, Wan Chai, Hong Kong
    (This address is not intended for visits or returns. Returns sent to this address will not be refunded.)
    Email address: info@chloeroche.com

    ARTICLE 3 – SCOPE

    These General Terms and Conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.

    Before the conclusion of the distance contract, the text of these General Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, the consumer will be informed before the contract is concluded how the Terms can be consulted and that they will be sent to the consumer free of charge upon request.

    If the distance contract is concluded electronically, these Terms may be made available to the consumer in electronic form so that they can easily be stored on a durable medium. If this is not reasonably possible, it will be indicated where the Terms can be consulted electronically and that they will be sent free of charge upon request.

    If, in addition to these Terms, specific product or service conditions apply, the second and third paragraphs apply accordingly, and in the event of conflicting provisions, the consumer may always rely on the provision most favorable to them.

    ARTICLE 4 – THE OFFER

    If an offer is subject to a limited validity period or conditions, this will be explicitly stated in the offer.

    The offer includes a complete and accurate description of the products and/or services offered. The description is detailed enough to allow the consumer to make a proper evaluation. If the trader uses images, they represent the products and/or services faithfully. Obvious mistakes or errors in the offer do not bind the trader.

    Each offer includes details such as:

    • the price, excluding customs and import VAT fees (these are borne by the customer);

    • any delivery costs;

    • the manner in which the contract is concluded and the steps required to do so;

    • the applicability of the right of withdrawal;

    • the method of payment, delivery, and performance of the contract;

    • the period for accepting the offer or the period during which the price is guaranteed;

    • communication costs if they differ from the standard base rate;

    • whether and how the contract will be archived and accessible to the consumer;

    • how the consumer can check and correct input data before concluding the contract;

    • any other languages in which the contract can be concluded besides French;

    • codes of conduct to which the trader adheres and how the consumer can consult them electronically;

    • the minimum duration of the distance contract in the case of a continuous performance agreement.

    ARTICLE 5 – THE CONTRACT

    The contract is concluded, subject to the provisions of paragraph 4, at the time the consumer accepts the offer and fulfills the stated conditions.

    If the consumer accepts the offer electronically, the trader shall immediately confirm receipt of acceptance electronically. Until the trader confirms receipt, the consumer may withdraw from the contract.

    If the contract is concluded electronically, the trader shall implement appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment. If the consumer can pay electronically, appropriate security measures will be taken.

    The trader may, within the legal framework, obtain information on the consumer’s ability to meet payment obligations and other relevant facts necessary for responsible conclusion of the distance contract. If, based on this investigation, the trader has valid reasons not to conclude the contract, they may refuse an order or attach special conditions to its execution.

    The trader shall provide the consumer, in writing or on another durable medium accessible to the consumer, with the following information at the latest upon delivery of the product or service:

    • the trader’s business address for complaints;

    • conditions and procedures for exercising the right of withdrawal, or a clear statement if the right of withdrawal does not apply;

    • information on guarantees and after-sales service;

    • the total price including taxes and any delivery costs;

    • payment, delivery, and performance procedures;

    • conditions for terminating the contract if it is of indefinite duration or longer than one year.

    For a continuous performance contract, the above applies only to the first delivery.

    ARTICLE 6 – RIGHT OF WITHDRAWAL

    When purchasing products, the consumer has a minimum period of 14 days to withdraw from the contract without giving any reason. This withdrawal period starts on the day after the consumer (or a third party designated by them) receives the product, provided the trader has been informed before the expiration of this period.

    During this time, the consumer must handle the product and its packaging with care, only unpacking or using it as necessary to determine its nature, characteristics, and functioning — as they would in a store.

    The consumer is liable for any depreciation of the product resulting from handling beyond what is permitted above.

    The consumer is not liable for depreciation if the trader failed to provide the required legal information regarding the right of withdrawal before or during the withdrawal period.

    ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

    If the consumer exercises the right of withdrawal, they are only responsible for the cost of returning the product.

    In the event of advance payment, the trader shall refund the amount paid as soon as possible, and no later than 14 days after receiving the return or being informed of the withdrawal decision.

    ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

    The trader may exclude the right of withdrawal for certain products or services, provided this is clearly stated in the offer, at the latest before the conclusion of the contract.

    Exclusion is only possible for:

    • products made to the consumer’s specifications;

    • clearly personalized products;

    • products that, by nature, cannot be returned;

    • products liable to deteriorate or expire quickly;

    • products whose price depends on financial market fluctuations;

    • individual newspapers or magazines;

    • audio, video, or software once unsealed;

    • hygiene products with opened packaging.

    And for services:

    • accommodation, transport, catering, or leisure activities on a specific date or period;

    • services that began with the consumer’s express consent before the withdrawal period ended;

    • gambling or lottery services.

    ARTICLE 9 – PRICE

    We reserve the right to modify prices during the validity period of the offer, particularly in response to VAT rate changes.

    The trader may offer variable prices for products or services subject to market fluctuations beyond their control. This dependency and price variability will be indicated in the offer.

    Price increases within three months of contract conclusion are only permitted if required by law.
    After three months, a price increase is only possible if:

    • it is required by law; or

    • the consumer may terminate the contract as of the effective date of the increase.

    All prices are subject to printing or typographical errors. No rights may be derived from such errors, and the trader is not obliged to deliver at an incorrect price.

    ARTICLE 10 – CONFORMITY AND WARRANTY

    The trader guarantees that the products or services comply with the contract, the specifications stated in the offer, reasonable standards of quality and usability, and applicable legal provisions at the time of contract conclusion.

    Any additional warranty provided by the trader, manufacturer, or importer does not affect the consumer’s legal rights.

    Defects or incorrect deliveries must be reported in writing within 14 days of receipt. Products must be returned in their original packaging and in perfect condition.

    The warranty period corresponds to that provided by the manufacturer. The trader cannot be held responsible for product suitability for specific purposes or advice on use.

    Warranty is excluded if:

    • the consumer modified or repaired the product by a third party;

    • the product was misused or exposed to abnormal conditions;

    • the defect results from legal or material characteristics of the materials used.

    ARTICLE 11 – PERSONAL DATA

    The submission of your personal data through the store is governed by our Privacy Policy.

    ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS

    Errors, inaccuracies, or omissions may occur in the information provided on the website or Service (including product descriptions, prices, promotions, shipping costs, etc.).

    We reserve the right to correct such errors, update information, or cancel orders at any time if any information on the website or related Service is inaccurate, without prior notice (even after an order has been confirmed).

    We are under no obligation to update or clarify information except where required by law.

    ARTICLE 13 – AMENDMENTS TO THE GENERAL TERMS

    The latest version of these Terms is always available on this page.

    We reserve the right to modify, update, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page regularly. Your continued use of or access to our website or Service after publication of any changes constitutes acceptance of those changes.