Shipping
Shipping
On this page, you will find all the information regarding orders and delivery times for our products.
At Chloé Roche, we aim to provide our customers with simple and clear assistance throughout the entire ordering process.
Order Processing and Delivery Times
We generally process all orders within 24 hours. The average processing time is 1 to 2 business days. Once your parcel has been shipped, you will receive a tracking number so you can follow your shipment online. The average delivery time is 4 to 7 business days, depending on the logistics process.
We work directly with our suppliers, which means the delivery time may be slightly longer. This allows us to reduce costs and offer our customers the best possible prices, while maintaining a wide selection of high-quality products.
Delivery in Case of Absence or Post Office Pickup
If a parcel is left at your door or delivered to a post office, Chloé Roche covers all delivery-related costs. If the parcel is not accepted or not collected from the post office, it will automatically be returned to the supplier. In this case, we reserve the right to deduct S$25 from the refund amount.
Defective and/or Incorrect Product?
We’re sorry! It’s possible that your product was damaged during transport or that an incorrect item was delivered. In such cases, we will always send a replacement package free of charge the first time. However, no refund will be issued at this stage.
Lost or Returned Parcel
In the event of a lost or undelivered parcel due to logistical issues, we will always resend a new parcel before applying our return or refund policy.
Free Shipping
We offer free shipping on every order!
Track Your Order
After placing your order, you can easily track your parcel online through our Track & Trace system. Simply visit our tracking page to see exactly when your order will arrive.
👉 [Click here to track your order]
Questions About Your Order?
If you have any questions about the ordering process, delivery times, or anything else, please don’t hesitate to contact our customer service team.
We’re always happy to assist you and answer all your questions.